Last updated: September 18, 2026

Thank you for using Hourglass, by Ascendant Life, LLC (”Company”). These Terms of Service apply to your use of Hourglass for individuals, along with any associated software applications and websites of Ascendant Life, LLC (all together, “Services”). These Terms form an agreement between you and Ascendant Life, LLC. By accessing or using our Services, you are confirming that you have read and understood these terms, and that you agree to these terms. If you do not agree to these terms, you should not use our application or services.

We urge you to exercise responsibility and employ your best judgement and common sense when using our Services.

The Services should not be considered professional fitness, medical or nutritional advice. Any and all workouts, exercises, estimations, recommendations, insights, and plans should be viewed as suggestions only, and should not be considered a substitute for professional coaching, medical advice or nutritional advice. Always consult a professional and do your own research before trying a new workout, exercise plan, diet plan, or making lifestyle changes.

We do not offer or provide any kind of medical advice, health insurance, or other healthcare service, including without limitation, any counseling, testing, evaluation, prescription, procedure or therapy related to exercise, nutrition, weight loss or wellness, mental health or related to the avoidance, prevention, diagnosis, or treatment of any injury, illness, disease or condition (collectively, “healthcare services”).

The Services may not be appropriate for all persons (including any recommendations and any information available through the Services that may appear to be personalized) and is not a substitute for professional healthcare services. The Services are a tool which may be useful in achieving your overall health, fitness, and wellness goals. You acknowledge that your diet and exercise activities involve risks, which may involve risk of bodily injury or death, and that you assume those risks. Before accessing or using the Services, you agree to release and discharge the company from any and all action, known or unknown, arising our of your use of the Services.

You should consult with your physician or other qualified healthcare professional to determine whether the Services would be safe and effective for you. You are expressly prohibited from accessing or using the Services against medical advice or if doing so might pose any health risk. In this context, you acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future.

To the maximum extent permitted by applicable law, you expressly agree that we are not providing medical advice via the Services. All content provided through the Services, whether provided by us or third parties (even if they are claiming to be a doctor) is not intended to be and should not be used in place of (i) the advice of your physician or other professionals, (ii) a visit, call or consultation with your physician or other healthcare professionals, or (iii) information contained on or in any product packaging or label. We are not responsible for any health problems that may result from training programs, consultations, products, or events you learn about through the Services. Should you have any health-related questions, please call or see your physician or other healthcare professional promptly. If you have an emergency, call your physician or your local emergency services immediately.

Your use of the Services does not constitute or create a doctor-patient, therapist-patient or other healthcare professional relationship between you and the Company.

In addition to all other limitations and disclaimers in these Terms, the Company disclaims any liability or loss in connection with the content provided on the Services. You are encouraged to consult with your doctor and other relevant professionals with regard to the information contained on or accessed through the Services.

The Company does not assume any liability for inaccuracies or misstatements about food recipes, educational courses, exercises, or other content on the Services. You should carefully read all information provided by the manufacturers of the food products, whether online or on the actual product packaging and labels, including nutrient content, ingredients, food allergen and contact information, and health claims, before using or consuming a product. For additional information about a food product, please contact the manufacturer directly.

We may customize and tailor the plans we offer to you based on information obtained during the onboarding process. While we make every effort to meet your individual fitness and wellness objectives, we make no guarantees that our personalized plans and offers are based on all information obtained during onboarding and designed uniquely. We strive to ensure that our personalized recommendations are accurate and helpful. They are not intended to replace professional advice and should be used at your own discretion.

We make no guarantees concerning the level of success you may experience, and you accept the risk that results will differ for each individual. The testimonials and examples that may be provided on the Services are exceptional results, which do not apply to an average person (unless otherwise specified), and are not intended to represent or guarantee that anyone will achieve the same or similar results, unless otherwise specified directly. There is no assurance that examples of past fitness results can be duplicated in the future. We cannot guarantee your future results and/or success. Nor can we guarantee that you maintain the results you experience if you do not continue following our programs.